Payment Policy

We appreciate payment at the time of service and will accept personal checks, cash, and credit cards. As a courtesy to you, we will process your claim with your insurance company. Please note that insurance is a contract between you and your insurance company. While we may be the service provider, we are not party to that contract. Not all services are a covered benefit in all contracts. In some instances, you may be responsible for amounts not covered by insurance. We will make every effort to assess whether our services are covered by your insurer before treatment and will notify you of our findings. If you have any questions or are uncertain as to your insurance coverage, please contact us for assistance.

Insured Patients: We accept payment from most major insurance providers including Medicare and Medicaid plans. We encourage our patients to familiarize themselves with their insurance coverage. Many insurance providers require prior authorization for certain procedures; others often limit the scope and complexity of certain services. Your own understanding of your insurance plan's requirements will help you plan for your coverage and avoid unanticipated, out-of-pocket expenses.

We require that you present a current copy of your insurance card to the receptionist at each office visit. Patients with HMO coverage requiring referrals from primary care physicians will need to provide the necessary form.

You must pay all deductibles, copayments and coinsurance in full at the time of service. Although we may estimate the portion that your insurance carrier will pay, it is the insurance company that makes the final determination of eligibility and payment. Once your claim is processed by your insurance carrier, any amounts not covered by your insurance will be billed to you and it is your obligation to pay the charges.

Private Pay / Uninsured Patients: If you do not have insurance coverage, or your insurance carrier declines to cover a specific service, or if you are paid directly by your insurance company, you are expected to pay in full for services rendered at the time of service. In some instances payment arrangements may be made prior to the date of service. If prearranged payments are approved, we will require a valid credit card on file.

Refunds: If there is an overpayment for services rendered, we will refund the amount to you once all claims are settled on the account and no payment is due on any other claim.

Returned Checks: There will be a returned check fee of $20.00 for checks returned by the bank. If a returned check is received on your account, you will be required to pay all fees associated with this check in cash prior to scheduling a new appointment. Future visits will need to be paid in cash.

Account Balances: If there is a balance on your account, we will send you a monthly statement. Balances are expected to be paid in full upon receipt of the statement. Payments not received within 30 days of receipt of the statement are considered past due. Accounts with balances outstanding for 90 days will be referred to a collection agency. If your account is sent to a collection agency, you may be subject to agency fees and penalties.

Disputes: Any disputes of your account should be submitted in writing within 30 days of receipt of the monthly statement. You will be notified of the outcome within 14 days of receipt of your written dispute.

Contact Us

Sleep Centers of Texas
7839 Interstate 10 West
San Antonio,TX 78230-4779

Phone: 210.520.8333
Fax: 210.520.8335

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